The following questions are frequently asked about Emerald City Imports. We recommend that you read these questions in sequence, but you can skip around this page by clicking on the links.
1. Why should I order from Emerald City Imports?
2. How can I get wholesale prices?
3. Do you offer discounts?
4. Can I get a hardcopy catalog of the items shown on this web site?
5. How long does it take you to pack my order and get it out the door?
6. Do you ship internationally?
7. How do I get credit for goods if they arrive in damaged condition?
8. Can I visit your warehouse?
1. Why should I order from Emerald City Imports?
Answer: Here are the advantages:
a. We work directly with the suppliers, providing designs and checking quality control in order to bring you the best quality of handicrafts available.
b. We have low overhead; therefore we can provide the best quality at the lowest prices.
c. We have a solid record of short waiting times for shipments.
d. We offer damage coverage through our carrier (shipper).
e. We have been importing bamboo furniture since 1995. Our items are guaranteed to be free of insects.
2. How can I get wholesale prices?
Answer: There are three requirements:
a. Supply us with a tax ID number (resale number).
b. Inform us of your commercial shipping address.
c. Order more than $500 of Emerald City products at wholesale prices.
3. Do you offer discounts?
Answer: Yes, if you visit our showroom and take away multiple sets.
4. Can I get a hardcopy catalog of the items shown on this web site?
Answer: There is no catalog for these large and unique items, but we do have a catalog for the smaller items shown at our other web site. Although it is intended for wholesale customers, you may purchase from it at retail prices.
5. How long does it take you to pack my order and get it out the door?
Answer: We usually ship your order within a few days of receiving payment. If we are out of town, it may take us up to a week to get your order to our carrier (shipper).
For smaller items, we use Fed Ex ground or UPS. Shipping times with these carriers vary from 1-2 days for regional up to 4-5 days for points in the USA far from our Florida warehouse. Larger items can take 2-3 weeks for delivery.
6. Do you ship internationally?
Answer: Yes, we can ship by US Postal Service. However, it will be more economical for you if we ship directly from the source in Asia via LCL sea freight, air cargo, or surface mail. Contact us for details.
7. How do I get credit for goods if they arrive in damaged condition?
Answer: Please visit our Shipping Information page. Note that there is a 7 day limit on claims.
8. Can I visit your warehouse?
Answer: Yes. If possible, call us at least one day in advance. We offer special discounts for customers who pay on site and transport goods themselves.